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The Ultimate List of Knowledge Base Resources

A knowledge base is the most effective self-service support tool you can give your customers. A great knowledge base can improve customer satisfaction and drive down support costs.

Below we’ve compiled a growing list of knowledge base resources. Have something to add? Share it with us here.

Knowledge Base Tips

  • How to Measure the Effectiveness of Your Self-help Content - Do you know how much money you spend each time a customer contacts you for support? I'm not talking about the money spent on the issue resolution. I'm just talking about an instance of a customer approaching your support staff.
  • How to Create a Knowledge Base That Will Make Your Customers Love You - The ability to create great customer experiences has never been more important, particularly if you're a SaaS company. However, if there's one lesson I've learned working in Customer Success it's that the term "great experience" is probably the most relative phrase in the English language.
  • How to Create a Knowledge Base - There are few things that can save you as much effort and man-hours as having a functional knowledge base on your website. Without a knowledge base, your agents need to provide all kinds of information during one on one conversations with customers. The information is there, but the delivery method is far from efficient.
  • How to Create a Knowledge Base - A knowledge base can help your company onboard employees more effectively as well as improve customer service and support. Creating the perfect knowledge base is a work in progress, however, here are some points that can help you create one.
  • Creating & Managing a Knowledge Base: The Ultimate Guide - A knowledge base let's you educate customers, proactively provide support, and improve customer success and understanding across the board. It's a library of information about your product or service. It helps customers find answers to solve problems on their own and -- if you do it right -- a good knowledge base can scale out your customer support program while improving the overall customer experience.
  • How to Create a Knowledge Base for Shopify - Shopify has a bunch of great apps in the app store, but it's lacking when it comes to adding a knowledge base to a Shopify.  This is surprising since a knowledge base is proven to make customers happier and cut support costs by as much as 50%. A surprisingly effective solution is to use one of the best knowledge base apps that works well with Shopify--that's what the EasyDocs Knowledge Base Shopify App does.  It is the easiest way to create a knowledge base for Shopify. Using EasyDocs you can create a knowledge base for your Shopify store in 30 ...
  • A Knowledge Base App for Shopify - EasyDocs is a dedicated knowledge base for Shopify stores.  EasyDocs lets you quickly and easily create a knowledge base and add it to your Shopify website. Try it free and get started in 30 seconds!
  • Why Every Shopify Store Needs a Knowledge Base - A knowledge base helps Shopify stores reduce support costs by 50% and make customers successful. Learn how to quickly add a knowledge base app to your Shopify store in 30 seconds and get started for free.
  • 7 Tips for Creating a Knowledge Base - Support Driven is a community of over 2,000 people who care deeply about customer support. By joining their Slack team you can learn from your peers, share your own ideas, and even get a virtual hug when you need one. This month I asked the community for their advice to someone just starting to build out their knowledge base.
  • How To Create And Setup A Knowledge Base On Your Help Desk - How to create a knowledge base software. A step by step easy guide on how to build and setup a knowledge base for customer service.
  • How to Create a Simple Knowledge Base that Empowers Customers - High-performing knowledge bases are win-wins for your business and your community. Here are the steps you need to take to create your knowledge base from scratch.
  • Why Startups Need a Knowledgebase - I completed my eBook project today, as a part of Smart Product Lab Challenge , by Gumroad. The eBook encourages startups to plan a product knowledgebase before they launch it. You can get the eBook at In23Hours blog . In this post, I share 51 reasons of why a knowledgebase really helps, for your quick reference.
  • Churn Rate? Let There be a Knowledgebase. - So often it happens that when I am evaluating a new product, or I am looking to buy something from a new app, I look for some instructions. Regardless of my experience whether I find the information easily and whether it serves the purpose, it has strengthened by belief that customers often look for some help or instructions.
  • Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch - I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked the Moana Island Adventure set. While putting the bricks together I noticed that the building instructions were missing.
  • What’s a knowledge base and why you need it - What is a knowledge base? Why do we need a knowledge base? Read on to learn the basics, the benefits and 7 critical tips to build your own knowledge base.
  • How to Write a Knowledge Base Article - The main aim of a knowledge base article is to show your customer how something can be done, either on your website or with your product. Every such article starts with a question. You want to give your customers the means to handle a problem on their own through self-service.
  • Building a Successful Self-Service Support Website with WordPress - Have you been inside a restaurant like Applebee's or Red Robin lately? Well, if you haven't, I'd urge you to do so because a lot has changed in the past few years what with rising costs. One of the ways these restaurants have been successful maintaining profits?
  • 4 Steps to Create Your Knowledge Base Content Plan - If you've landed on this post, you're probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. Now, in addition to trying to find a quality knowledge base tool, you're faced with the big fat question of: What do I actually write about in my knowledge base?
  • Investing in Knowledge Base Software - The solution to better customer service Knowledge base applications usually encompass a number of support tools like Wiki's, FAQ's, Troubleshooting Guides, Articles, Manuals, etc. making them an excellent investment for companies looking to improve customer service. Adding a knowledge base application streamlines customer service, improves agent performance, maximizes call deflection, simplifies support content management, and ...
  • Using Knowledge Base to Grow a Social Presence - Social media has had a dominant presence on the web for year and continues to play a vital part in business development. Companies have come to develop elaborate strategies for how to best integrate into the social stream because being social is no longer just an option.
  • 10 Common Mistakes to Avoid in Online Product Documentation - Documentation of a product is an important area where customers get self-help. Such guides or Knowledge Base helps in reducing support requests by 70% and even help in getting more organic traffic to the product's page.
  • How to Build a Custom Knowledge Base with WordPress - Domain Authority (DA) is a strong ranking factor with search engines, but many site owners don't take the time to set themselves apart as industry leaders and increase their own DA. As such, you may not be ranking as highly as you could be, which could impact traffic, income, and more.
  • How to Audit Your Knowledge Base to Keep it Running Smoothly - If you're like most business people, you're probably constantly improving your product or service, right? I mean, that's how you stay ahead of the competition and keep your customers happy. It's a good thing. It keeps the lights on. But you know where that can cause trouble? With your knowledge base.
  • SharePoint vs. Knowledge Base Software - Organizations looking to develop a knowledge base will often turn to SharePoint instead of trying a specialized solution. This decision stems from overestimating SharePoint's capabilities and finding the move to a new solution inconvenient. However, using SharePoint to build a knowledge base is not a good approach.
  • How to Create a Great Knowledge Base - Customers want to find answers quickly and easily. In fact, 45% of US consumers will abandon an online transaction if their questions are not addressed quickly ( ). There are several ways to address customer questions; and although there's no one size fits all, customer self-service is important.
  • What is a ‘Knowledge Base’ and how can it make you more productive? - Understanding what a knowledge base software (or KB software) is fairly simple. A knowledge base is a term that normally infers a database of structured and unstructured information that is kept in a computer system. Such data is useful in the daily operation of the business.
  • 10 Reasons to Create a Knowledge Base - Having an up-to-date knowledge base cut down your support tickets up to 50%. Check which topics are recurrent in your support tickets. Write answers and procedures about these topics first. Then take care of the quality of your articles: no dead links, up-to-date screenshots and procedures.
  • 7 Reasons You Should Invest in Knowledgebase Software - Having a knowledge management system is no longer optional. In fact, even if you haven't specifically thought about it, your company probably already has some sort of knowledge management system (a filing cabinet, a shared intranet folder or a person who has been around since the beginning and knows everything?).
  • How to Write an Effective Knowledge Base Article - Sometimes the best support means getting out of your customer's way. A knowledge base can be a customer's best friend during the "help me help myself" phase of exploring your product. But as Kathy Sierra shares in Making Users Awesome, companies often drop the ball with post-purchase publishing.
  • How to Create a Knowledge Base Style Guide - Writing a knowledge base is hard enough already. So I apologize for what I'm about to do in this post. I'm going to tell you that it's not just about the ideas in your knowledge base, it's also about how you present them.
  • How to Write a Knowledge Base Article for Your Startup - By Robin Singh Robin Singh from ProProfs offers tips on creating a knowledge base for your company Pamela is a mother of two and heads up the Sales & Support department of a mid-size ecommerce company.
  • The Complete Guide to Building an Effective Support Knowledge Base - The Zapier team wrote an amazing, in-depth guide on building an effective knowledge base.  Here's the intro: It's 11p.m., you're driving down a remote road on a clear, starry night when Pop!_the stillness of the dark is shattered by a blown-out tire. You're safe but stranded in the middle of nowhere. Denial and panic are soon followed by acceptance as you realize there _must be a spare tire and jack somewhere in the car. And so, almost without thinking, you open the glove compartment and reach for your car manual. You never took time to read it before—you have better ...
  • How to Write a Perfect Knowledge Base Article - Does your business need a knowledge base? Yes. Is this the right time for you to set up a knowledge base? Yes, it always is. Does your knowledge base give your customers everything they need? Maybe not. Can you do something about it? Absolutely.
  • Engaging Your Employees To Contribute To Your Knowledge Base - What if you could use your knowledge base for engaging your employees to do their jobs with more passion and motivation? If your company is struggling with employee engagement, you are not alone. Thousands of businesses already have the same problem. According to a study conducted by Gallup Poll more than 70% of U.S.

Knowledge Base Examples

  • Knowledge Base Examples - The term " knowledge base " refers to a database in which information is collected, organized, shared, searched and used. Knowledge bases are intended to act as a resource for the reader, such as a customer or a customer service representative. Many knowledge bases offer answers to frequently asked questions, detailed procedures and tutorials.
  • 5 Quality Knowledge Base Examples To Inspire Your Help Center - Sometimes it's easier to learn by example than to follow tips. So to help cement many of the concepts we've talked about and give you some inspiration for creating a stellar knowledge base, we're going to take this post to dig into 5 knowledge base examples from companies who get it right.
  • 10 Knowledge Base Examples That Get It Right - The speed and ease with which a customer is able to find a solution to their problem is all part of a great customer experience. A knowledge base is one of many self-service tools you can offer your customers so they can find answers for themselves without asking for help and waiting for your reply.
  • 10 Examples of Great End User Documentation - In a previous article, I went over 14 examples of documentation mistakes you might be making. Today, I'm going to show you 10 examples of what makes great end user documentation. I should clarify that end user documentation does not serve the same purpose as technical documentation, so you shouldn't write them the same way.
  • 10 Examples of Great End User Documentation - In a previous article, I went over 14 examples of documentation mistakes you might be making. Today, I'm going to show you 10 examples of what makes great end user documentation. I should clarify that end user documentation does not serve the same purpose as technical documentation, so you shouldn't write them the same way.

Also published on Medium.

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