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Customer Support Tips

Customer Support Tips

  • Which Customer Service Channels Are Right for Your Business?

    Which Customer Service Channels Are Right for Your Business? Customers expect flawless customer service across every channel. As a business owner, it'll be up to you to decide which channels you'll support. Your goal should be to offer your customers their favorite channels, even though that will mean more work for your team.

  • The Ultimate Guide to Customer Support

    Explaining the same things over and over again is annoying at best. Yet it's an important thing to do-something that's critical to your business' success. As long as you have customers, you'll always have someone with a question to answer, a problem to solve, a bug they need fixed.

  • 8 Ways to Reduce Customer Support Team Turnover

    It's no surprise that customer support roles have some of the highest turnover rates. Stress and frustration can set in quickly after fielding the more demanding customer complaints and requests that come in day-to-day.

  • 3 Ways to Grow Your Business With Customer Support

    Exceptional customer support doesn't just help to keep your current customers happy, it helps bring in new customers too! Discover 3 ways to grow your business with customer support in this post. When you think about customer support, one word comes to mind first: retention.

  • 5 Quick Ways to Deal with the Impatient Customer

    There is a little irony that those of us in the customer service space have been observing since customer support first went online: Customers have become more impatient. Initially, customers wanted to be able to resolve their issues over email. Then they began to expect a response within 24 hours.

  • 6 Ways Marketing and Support Can Work Together to Improve Customer Experience

    This is a guest post from our friends over at Campaign Monitor. Kim Courvoisier will teach you 6 ways marketing and customer support can collaborate to create more consistent customer experiences. Customer support is a priority for many brands, especially since 3 out 4 customers spend more money with companies that provide superior customer service.

  • The most important elements of providing superb customer support

    Why is SouthWest Airlines so well known for their outstanding customer service? Sure, they get most of the basics right. Minimizing delayed and cancelled flights, staying affordable for the average Joe and maintaining strategic hubs all helps them compete with the likes of United, Delta and American.

  • 3 Untapped Opportunities for Preventing Customer Support Team Burnout

    I have always wondered how someone who loves to help people can ever get bored of that at some point in their career. Perhaps you entered a career in customer service for the wrong reasons? Maybe you're trying to transition to a different department? Or maybe your helpdesk is limiting you to reactive customer service?