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Knowledge Base Examples

Knowledge Base Examples

  • 10 Examples of Great End User Documentation

    In a previous article, I went over 14 examples of documentation mistakes you might be making. Today, I'm going to show you 10 examples of what makes great end user documentation. I should clarify that end user documentation does not serve the same purpose as technical documentation, so you shouldn't write them the same way.

  • 10 Examples of Great End User Documentation

    In a previous article, I went over 14 examples of documentation mistakes you might be making. Today, I'm going to show you 10 examples of what makes great end user documentation. I should clarify that end user documentation does not serve the same purpose as technical documentation, so you shouldn't write them the same way.

  • 10 Knowledge Base Examples That Get It Right

    The speed and ease with which a customer is able to find a solution to their problem is all part of a great customer experience. A knowledge base is one of many self-service tools you can offer your customers so they can find answers for themselves without asking for help and waiting for your reply.

  • 5 Quality Knowledge Base Examples To Inspire Your Help Center

    Sometimes it's easier to learn by example than to follow tips. So to help cement many of the concepts we've talked about and give you some inspiration for creating a stellar knowledge base, we're going to take this post to dig into 5 knowledge base examples from companies who get it right.

  • Knowledge Base Examples

    The term " knowledge base " refers to a database in which information is collected, organized, shared, searched and used. Knowledge bases are intended to act as a resource for the reader, such as a customer or a customer service representative. Many knowledge bases offer answers to frequently asked questions, detailed procedures and tutorials.