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Knowledge Base Tips

Knowledge Base Tips

  • Engaging Your Employees To Contribute To Your Knowledge Base

    What if you could use your knowledge base for engaging your employees to do their jobs with more passion and motivation? If your company is struggling with employee engagement, you are not alone. Thousands of businesses already have the same problem. According to a study conducted by Gallup Poll more than 70% of U.S.

  • How to Write a Perfect Knowledge Base Article

    Does your business need a knowledge base? Yes. Is this the right time for you to set up a knowledge base? Yes, it always is. Does your knowledge base give your customers everything they need? Maybe not. Can you do something about it? Absolutely.

  • How to Create a Knowledge Base Style Guide

    Writing a knowledge base is hard enough already. So I apologize for what I'm about to do in this post. I'm going to tell you that it's not just about the ideas in your knowledge base, it's also about how you present them.

  • How to Write an Effective Knowledge Base Article

    Sometimes the best support means getting out of your customer's way. A knowledge base can be a customer's best friend during the "help me help myself" phase of exploring your product. But as Kathy Sierra shares in Making Users Awesome, companies often drop the ball with post-purchase publishing.

  • 7 Reasons You Should Invest in Knowledgebase Software

    Having a knowledge management system is no longer optional. In fact, even if you haven't specifically thought about it, your company probably already has some sort of knowledge management system (a filing cabinet, a shared intranet folder or a person who has been around since the beginning and knows everything?).

  • 10 Reasons to Create a Knowledge Base

    Having an up-to-date knowledge base cut down your support tickets up to 50%. Check which topics are recurrent in your support tickets. Write answers and procedures about these topics first. Then take care of the quality of your articles: no dead links, up-to-date screenshots and procedures.

  • How to Create a Great Knowledge Base

    Customers want to find answers quickly and easily. In fact, 45% of US consumers will abandon an online transaction if their questions are not addressed quickly ( ). There are several ways to address customer questions; and although there's no one size fits all, customer self-service is important.