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Knowledge Base Tips

Knowledge Base Tips

  • SharePoint vs. Knowledge Base Software

    Organizations looking to develop a knowledge base will often turn to SharePoint instead of trying a specialized solution. This decision stems from overestimating SharePoint's capabilities and finding the move to a new solution inconvenient. However, using SharePoint to build a knowledge base is not a good approach.

  • How to Audit Your Knowledge Base to Keep it Running Smoothly

    If you're like most business people, you're probably constantly improving your product or service, right? I mean, that's how you stay ahead of the competition and keep your customers happy. It's a good thing. It keeps the lights on. But you know where that can cause trouble? With your knowledge base.

  • How to Build a Custom Knowledge Base with WordPress

    Domain Authority (DA) is a strong ranking factor with search engines, but many site owners don't take the time to set themselves apart as industry leaders and increase their own DA. As such, you may not be ranking as highly as you could be, which could impact traffic, income, and more.

  • Using Knowledge Base to Grow a Social Presence

    Social media has had a dominant presence on the web for year and continues to play a vital part in business development. Companies have come to develop elaborate strategies for how to best integrate into the social stream because being social is no longer just an option.

  • Investing in Knowledge Base Software

    The solution to better customer service Knowledge base applications usually encompass a number of support tools like Wiki's, FAQ's, Troubleshooting Guides, Articles, Manuals, etc. making them an excellent investment for companies looking to improve customer service. Adding a knowledge base application streamlines customer service, improves agent performance, maximizes call deflection, simplifies support content management, and ...

  • 4 Steps to Create Your Knowledge Base Content Plan

    If you've landed on this post, you're probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. Now, in addition to trying to find a quality knowledge base tool, you're faced with the big fat question of: What do I actually write about in my knowledge base?

  • How to Write a Knowledge Base Article

    The main aim of a knowledge base article is to show your customer how something can be done, either on your website or with your product. Every such article starts with a question. You want to give your customers the means to handle a problem on their own through self-service.